Ordering & Delivery

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Approval

You must first submit a Distributor Application, have it approved by our team, and agree to our wholesale ordering Terms & Conditions.

Online

Once your wholesale account is approved, your website login will be updated to show your wholesale prices.

You can place orders normally, for delivery to your premises, or for direct delivery to your customers. You will need to place one order per delivery address. We do not use your customer contact & delivery details for any other purpose than delivery.

You can set your company name and logo for printing on the invoice, as well as your sale prices.

You will only be billed your wholesale price, and payment is via Credit Card or Paypal for Dropshipping orders and bank transfer for Wholesale orders.

Order Tracking

Your order status can be tracked through the normal website login, and any specific questions by phone or email.

Delivery

Delivery will default to our same lowest-cost consumer dispatch methods unless otherwise requested.

Cancellations & Refunds

If you wish to change or cancel an order, please contact us as soon as possible, as changes and cancellations can only be made prior to your order moving to dispatch.

Orders that have already moved to dispatch can no longer be changed or cancelled. However, if you need to return an item, please contact us.

Refunds are processed Monday to Friday 9am to 5:30pm GMT/BST (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.

Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued.

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